Privacy Policy
Effective Date: January 1, 2023
Last Updated: July 13, 2025
Hello Electric, Inc. (“Hello Electric,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your information when you use our website, web application, APIs, and related services (collectively, the “Services”).
1. Information We Collect
Provided by You:
- Full name
- Email address
- Phone number
- Company or organization
- Other contact or profile information
Collected Automatically:
- IP address
- Browser type and settings
- Device identifiers
- Usage data and logs (e.g., pages visited, actions taken, timestamps)
We do not knowingly collect data from individuals under the age of 18.
2. How We Use Your Information
We use your personal data to:
- Provide and improve the Services
- Create and manage user and organization accounts
- Communicate with you about updates, support, and transactions
- Monitor and improve security and performance
- (With your consent) Send marketing communications or newsletters
3. Cookies and Analytics
We implement an opt-in policy for all non-essential cookies and analytics.
Essential Cookies: Required for basic site functionality (security, session management) and cannot be disabled.
Analytics Cookies: We use Google Analytics via Google Tag Manager to understand how users interact with our Services. These analytics cookies are disabled by default and only activated after you explicitly opt in via our cookie preferences.
Your Control: You can manage your cookie preferences at any time using the "Cookie Settings" link in our footer. We respect browser privacy signals such as Global Privacy Control (GPC) and automatically opt you out of non-essential cookies when detected.
For additional opt-out options, visit: https://tools.google.com/dlpage/gaoptout
4. Data Sharing and Disclosure
We do not sell or share your personal information for advertising purposes.
We may share data as needed to provide the Services:
- With cloud infrastructure providers (e.g. Amazon Web Services) under strict agreements
- With service providers under contract for operations (e.g. email delivery, monitoring)
We may also disclose data if required by law or to protect our rights.
5. Data Storage and Security
All data is stored securely in the United States.
We implement reasonable safeguards to protect your personal data. No system is 100% secure, so we cannot guarantee absolute protection.
6. Data Retention
We retain personal information as long as necessary to:
- Provide the Services
- Comply with legal obligations
- Enforce our agreements
You may request deletion of your data by contacting us.
7. Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent (if applicable)
To exercise your rights, email us at legal@helloelectric.ai.
8. Children's Privacy
Our Services are not intended for users under 18. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via the Services or email.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
Hello Electric, Inc.
Email: legal@helloelectric.ai
Mailing Address: 548 Market St #97818, San Francisco, California 94104 US